Effective Date: 1 October 2026
At Ojasvii Wellness, we are committed to delivering fresh, authentic and quality food products to our customers. Since many of our products are food and consumable items, we follow a limited-return policy to maintain product safety and hygiene.
1. Eligibility for Returns
Returns or replacements may be accepted only in the following situations:
- The product received is damaged during transit.
- The product received is incorrect or different from the product ordered.
- The product is received with visible leakage, broken packaging or tampering.
- The product has a manufacturing or quality defect that existed before delivery.
- The product received is expired or has an incorrect expiry/best-before date.
For eligible issues, customers should contact us within 48 hours of delivery.
2. Products That Cannot Be Returned
For hygiene, safety and quality reasons, we generally do not accept returns for:
- Opened or used food products.
- Products where the original seal or packaging has been broken.
- Products damaged after delivery due to improper storage or handling.
- Products purchased incorrectly due to change of mind.
- Products that have passed their recommended storage period after delivery.
- Products without the original packaging, labels or batch details.
3. Damaged or Incorrect Products
If your order arrives damaged, leaking or incorrect:
- Take clear photographs/videos of the package and product immediately after delivery.
- Keep the product, packaging, invoice and shipping label safely.
- Contact Ojasvii Wellness within 48 hours of delivery.
- Share your order number along with photographs/videos showing the issue.
After verification, we may offer a replacement or refund, depending on the nature of the issue and product availability.
4. Refund Policy
If a refund is approved, the refund will generally be processed to the original payment method used for the purchase.
Refund processing time may vary depending on the payment gateway, bank or financial institution.
For Cash on Delivery orders, we may request valid bank account or UPI details for processing an approved refund.
5. Replacement
Where applicable, Ojasvii Wellness may provide a replacement product instead of a refund.
Replacement is subject to product availability. If the same product is unavailable, an alternative resolution or refund may be offered.
6. Order Cancellation
Orders may be cancelled only if the order has not yet been dispatched.
Once an order has been dispatched, cancellation may not be possible.
For cancellation requests, customers should contact us as soon as possible with their order number.
7. Delivery Issues
Customers are requested to verify the package at the time of delivery wherever possible.
If the package appears severely damaged or tampered with, please document the condition and contact our customer-care team immediately.
8. Return Shipping
If the return or replacement is due to an error on our part, such as receiving a damaged or incorrect product, Ojasvii Wellness may arrange or reimburse reasonable return shipping costs, where applicable.
If a return is approved for any other reason, return shipping charges may be borne by the customer.
9. Quality Complaints
For any product-quality concern, please provide:
- Order number
- Product name
- Batch number, if available
- Photographs/videos of the product
- Description of the issue
- Date of delivery
Our team will review the complaint and provide an appropriate resolution.
10. Contact Us
For returns, replacements, refunds or product-related complaints, please contact us:
Ojasvii Wellness
Paranthal, Pandalam P.O.
Pin 689501, Kerala, India
Phone: +91 6282 530 990
Phone: +91 8248 037 711
Please mention your Order ID when contacting customer support.
Important
Ojasvii Wellness reserves the right to review each return, replacement or refund request individually. Products must not be returned without prior approval from our customer-care team.